:root{--bg:#f3f2ee;--card:#fff;--ink:#202020;--mut:#6f7373;--line:#e6e4dc;--pri:#c00838;--pri2:#96062b;--soft:#f7e9ed;--sand:#e0d8a0;--warn:#b45309;--bad:#c00838;--ok:#15803d;--in:#fff;--out:#f4efc9;--side:#fff}
*{box-sizing:border-box}html,body{height:100%}body{margin:0;font:14px/1.5 "Segoe UI",system-ui,-apple-system,Roboto,sans-serif;background:var(--bg);color:var(--ink)}
a{color:var(--pri2);text-decoration:none}a:hover{text-decoration:underline}
/* ---- shell con sidebar ---- */
.shell{display:grid;grid-template-columns:248px 1fr;min-height:100vh}
.sidebar{background:var(--side);border-right:1px solid var(--line);display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow:auto}
.sidebar .logo{display:block;padding:18px 18px 14px;border-bottom:1px solid var(--line)}.sidebar .logo img{display:block;width:100%;max-width:190px;height:auto}
.sidebar .appname{font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--mut);margin-top:8px}
.nav{padding:10px 10px;flex:1}.nav .grp{font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:#9a9c9c;margin:14px 10px 6px}
.nav a{display:flex;align-items:center;gap:10px;color:var(--ink);padding:9px 12px;border-radius:9px;margin-bottom:2px}
.nav a svg{width:18px;height:18px;flex:none;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;opacity:.75}
.nav a:hover{background:#f6f5f0;text-decoration:none}.nav a.on{background:var(--soft);color:var(--pri2);font-weight:600}.nav a.on svg{opacity:1}
.nav .cnt{margin-left:auto;background:var(--pri);color:#fff;border-radius:99px;font-size:11px;padding:1px 7px}
.userbox{border-top:1px solid var(--line);padding:12px 16px;font-size:13px}.userbox b{display:block}.userbox span{color:var(--mut);font-size:12px}
.userbox form{margin:8px 0 0}.userbox button{background:none;border:0;color:var(--pri2);cursor:pointer;padding:0;font:inherit}
.main{min-width:0}.mobilebar{display:none}
.wrap{max-width:1180px;margin:0 auto;padding:26px 28px}.wrap.full{max-width:none;padding:0}
h1{font-size:22px;margin:0 0 4px;letter-spacing:-.01em}h2{font-size:16px;margin:22px 0 10px}.sub{color:var(--mut);margin:0 0 18px}
.pagehead{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;margin-bottom:16px}.pagehead h1{margin:0}
.crumb{font-size:12px;color:var(--mut);margin-bottom:4px}
/* ---- componenti ---- */
.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:16px;box-shadow:0 1px 2px rgba(0,0,0,.03)}
.grid{display:grid;gap:14px}.g4{grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}.g2{grid-template-columns:repeat(auto-fit,minmax(340px,1fr))}
.stat{font-size:28px;font-weight:700;letter-spacing:-.02em}.stat small{display:block;font-size:12px;color:var(--mut);font-weight:400;letter-spacing:0;margin-top:2px}
.stat.accent{border-top:3px solid var(--pri)}
table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:10px 10px;border-bottom:1px solid var(--line);vertical-align:top}th{font-size:11px;color:var(--mut);text-transform:uppercase;letter-spacing:.06em;font-weight:600}tr:last-child td{border-bottom:0}
.btn{display:inline-flex;align-items:center;gap:6px;background:var(--pri);color:#fff;border:0;border-radius:9px;padding:9px 16px;cursor:pointer;font:inherit;font-weight:600}.btn:hover{background:var(--pri2);text-decoration:none}
.btn.sec{background:#efede6;color:var(--ink)}.btn.sec:hover{background:#e6e3d8}.btn.bad{background:#fff;color:var(--bad);border:1px solid #efc3cd}.btn.bad:hover{background:var(--soft)}.btn.sm{padding:5px 11px;font-size:12px;border-radius:7px}
label{display:block;font-weight:600;margin:12px 0 5px;font-size:13px}input,select,textarea{width:100%;padding:9px 11px;border:1px solid #d8d6cc;border-radius:9px;font:inherit;background:#fff;color:var(--ink)}
input:focus,select:focus,textarea:focus{outline:2px solid #f0b9c6;border-color:var(--pri)}
textarea{min-height:90px}input[type=checkbox],input[type=radio]{width:auto}.row{display:flex;gap:14px;flex-wrap:wrap}.row>*{flex:1;min-width:180px}
.chk{display:flex;gap:8px;align-items:center;font-weight:400;margin:7px 0}.chk input{margin:0}
.flash{background:#eaf6ee;border:1px solid #bfe2c9;padding:10px 14px;border-radius:10px;margin-bottom:14px}.err{background:var(--soft);border:1px solid #f0b9c6;padding:10px 14px;border-radius:10px;margin-bottom:14px;color:#7a0a26}
.badge{display:inline-block;padding:2px 9px;border-radius:99px;font-size:11px;font-weight:600;background:#efede6;color:#4b4d4d}
.b-to_answer{background:#fdecc8;color:#92400e}.b-ai_answered{background:#e3ecfb;color:#1e40af}.b-operator{background:#dcf3e3;color:#166534}.b-closed{background:#e7e5df;color:#55575a}.b-none{background:#efe6f8;color:#5b21b6}.b-unread{background:var(--pri);color:#fff}.b-ok{background:#dcf3e3;color:#166534}.b-bad{background:var(--soft);color:var(--pri2)}
.mut{color:var(--mut)}.small{font-size:12px}.right{text-align:right}.actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.actions form{margin:0}
.bar{background:#f0eee6;border-radius:5px;height:10px}.bar i{display:block;background:var(--pri);height:100%;border-radius:5px}
.chip{display:inline-block;padding:4px 11px;border-radius:99px;background:#efede6;font-size:12px;margin:2px 3px 2px 0;color:var(--ink)}.chip.on{background:var(--pri);color:#fff}.chip:hover{text-decoration:none;background:#e6e3d8}.chip.on:hover{background:var(--pri2)}
.kv{display:grid;grid-template-columns:140px 1fr;gap:6px 14px}.kv dt{color:var(--mut)}.kv dd{margin:0}
.phones .ph{display:flex;gap:8px;margin-bottom:6px}.phones .ph input{flex:1}
details.add{border:1px dashed #d8c9a0;border-radius:12px;background:#fcfaf0;padding:0;margin-bottom:16px}details.add>summary{cursor:pointer;padding:12px 16px;font-weight:600;color:var(--pri2);list-style:none}details.add[open]>summary{border-bottom:1px dashed #d8c9a0}details.add .body{padding:4px 16px 16px}
.qr{text-align:center}.qr img{max-width:260px;border:1px solid var(--line);border-radius:10px;padding:8px;background:#fff}
pre.code{background:#202020;color:#f0efe6;padding:12px 14px;border-radius:9px;overflow:auto;font-size:12px}
/* ---- chat ---- */
.chat{display:grid;grid-template-columns:350px 1fr;height:100vh}
.chat .side{border-right:1px solid var(--line);background:#fff;overflow:auto;display:flex;flex-direction:column}
.filters{padding:12px;border-bottom:1px solid var(--line);background:#fbfaf6}.filters .row{gap:6px}.filters .row>*{min-width:110px}.filters select,.filters input{padding:7px 9px;font-size:13px}
.item{display:block;padding:11px 14px;border-bottom:1px solid var(--line);color:inherit}.item:hover{background:#faf9f4;text-decoration:none}.item.on{background:var(--soft);box-shadow:inset 3px 0 0 var(--pri)}
.item .t{display:flex;justify-content:space-between;gap:8px;font-weight:600}.item .p{color:var(--mut);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:13px}
.pane{display:flex;flex-direction:column;min-width:0;background:#efece3}
.phead{background:#fff;border-bottom:1px solid var(--line);padding:12px 18px}.phead .actions{margin-top:8px}
.msgs{flex:1;overflow:auto;padding:16px 22px;display:flex;flex-direction:column;gap:6px}
.m{max-width:68%;padding:8px 11px;border-radius:11px;background:var(--in);box-shadow:0 1px 1px rgba(0,0,0,.07);white-space:pre-wrap;word-wrap:break-word}
.m.out{align-self:flex-end;background:var(--out)}.m .who{font-size:11px;color:var(--mut);margin-bottom:2px}.m .tm{font-size:10px;color:var(--mut);text-align:right;margin-top:2px}
.m.fb{border-left:3px solid var(--warn)}.m .q{border-left:3px solid #b7b9b9;padding-left:6px;color:#555;font-size:12px;margin-bottom:4px}
.composer{background:#f7f5ee;padding:12px;border-top:1px solid var(--line)}.composer textarea{min-height:60px}
.empty{margin:auto;color:var(--mut)}
/* ---- login ---- */
.loginbox{max-width:400px;margin:9vh auto;padding:0 16px}.loginbox .card{padding:26px}.loginbox img{display:block;max-width:220px;margin:0 auto 18px}
/* ---- mobile ---- */
@media(max-width:900px){
 .shell{grid-template-columns:1fr}.sidebar{position:fixed;left:-270px;top:0;width:260px;z-index:30;transition:left .2s;box-shadow:0 0 30px rgba(0,0,0,.2)}.sidebar.open{left:0}
 .mobilebar{display:flex;align-items:center;gap:12px;background:#fff;border-bottom:1px solid var(--line);padding:10px 14px;position:sticky;top:0;z-index:20}.mobilebar button{background:none;border:0;font-size:24px;line-height:1;cursor:pointer}.mobilebar img{height:30px}
 .wrap{padding:16px}.chat{grid-template-columns:1fr;height:auto}.chat .side{max-height:55vh}.m{max-width:90%}.msgs{min-height:50vh}
}

/* chat: azioni messaggio e compositore */
.m{position:relative}
.m .mact{display:none;gap:6px;margin-top:3px}.m:hover .mact{display:flex}
.m .mact button{background:none;border:0;color:var(--muted,#777);font-size:11px;cursor:pointer;padding:0}.m .mact button:hover{color:var(--red,#c00838)}
.composer .tools{display:flex;align-items:center;gap:4px;margin-bottom:6px;position:relative;flex-wrap:wrap}
.composer .tools button,.composer .attach{border:1px solid #ddd;background:#fff;border-radius:6px;padding:3px 9px;cursor:pointer;font-size:13px;line-height:1.4}
.composer .tools button:hover,.composer .attach:hover{background:#f4f1e4}
.composer .sep{width:1px;height:18px;background:#ddd;margin:0 4px}
.composer .emo{display:none;position:absolute;bottom:34px;left:0;background:#fff;border:1px solid #ddd;border-radius:10px;padding:6px;box-shadow:0 6px 20px rgba(0,0,0,.15);width:230px;flex-wrap:wrap;gap:2px;z-index:5}
.composer .emo.open{display:flex}.composer .emo button{border:0;font-size:19px;padding:3px 5px}
.composer .inputrow{display:flex;gap:8px;align-items:flex-end}.composer .inputrow textarea{flex:1;resize:none;margin:0}
.composer .btn.send{border-radius:50%;width:42px;height:42px;padding:0;font-size:18px}
.quotebar{display:flex;align-items:center;justify-content:space-between;gap:8px;background:#f1efe2;border-left:4px solid var(--red,#c00838);border-radius:6px;padding:5px 9px;margin-bottom:6px;font-size:12px}
.quotebar button{border:0;background:none;font-size:16px;cursor:pointer}
.wa-mono{font-family:ui-monospace,Menlo,Consolas,monospace;background:rgba(0,0,0,.06);padding:0 3px;border-radius:3px}